Get Help
The NTS Service Desk can answer your questions about UA's IT services, help you troubleshoot,
report issues that you're seeing, and more.
Think a service might be broken? Check the page.
Support Hours of Operation
Semester Hours
Bunnell Building Room 319
1790 Tanana Loop, Fairbanks, AVÀÇÂÛ̳
Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM
Winter Break Hours:
December 24th, 25th: Closed
December 26th, 27th: 10:00AM - 6:00PM
December 28th, 29th: Closed
December 30th: 10:00AM - 6:00PM
December 31st: Closed
January 1st: Closed
Regular hours return on Tuesday, January 2nd.
Other Campus Help Desks
Screen Share Instructions
When contacting the service desk, in order to troubleshoot your request, you may be asked to screen share with NTS technicians. Here are instructions:
Remote Device Screen Share Instructions
The Nook & Computing Lab Hours
The Nook
Monday - Friday
7:30 AM - 7:30 PM
Saturday - Sunday
10:00 AM - 6:00 PM
The hours for The Nook change with holidays, summer, and University closures. Current hours are advertised in The Nook and on The Nook door.
MBS Student Computing Lab and Rasmuson Student Computing Lab
24/7 access with Polar Express card.
Get Support
Call Service Desk
Phone: (907) 450-8300
Toll-free: (800) 478-8226
Fax: (907) 450-8312